Mugshots.com does not remove a record just because you ask. Its record maintenance page, mugshots.com/record-maintenance, says a record is removed only for expungement, seal, no information, record restriction, identity theft or death. Other outcomes, such as a dismissal or a completed sentence, get an update to the record instead. Both go by email, with court documents (a death certificate for a death), and the page says Mugshots.com doesn't charge for either.
The site describes its content as revolving around crime, arrests and the First Amendment. Its homepage says it is owned and operated by Julkisuudessa, of Nevis, West Indies.
Checked against Mugshots.com's record maintenance page, its homepage and its site policies page on October 22, 2026. We read the pages; we did not send a request or search a name.
When Mugshots.com removes a record
The page lists these cases, in its own words:
- Expungement
- Seal
- No information
- Record restriction
- Identity theft
- Death (a family member can ask for the record of someone who has died)
For all but the last, the page asks for court documents. For a death, it asks for a certified copy of the death certificate.
When it updates a record instead
Mugshots.com says these cases get an update, not a removal:
- Favorable dispositions, such as not guilty, dismissal, acquittal, exoneration, pardon, nolle prosequi, adjudication withheld and no file. The page's list ends with "etc.", so other favorable outcomes count too.
- Non-favorable dispositions, once every court requirement has been met, such as fines, probation or time served.
The page says the update is displayed prominently on every page about the arrest, and that it is not a removal. Only the cases in the list above take a record out of public view.
How to request a removal
- Check which case applies to you. If you aren't sure whether your record has been expunged or sealed, or can be, ask the court's clerk or a lawyer.
- Get a copy of the document. For expungement, sealing, no information, record restriction or identity theft, the page asks for court documents that are signed by a judge, sealed by the court and legible. For a death, it asks for a certified copy of the death certificate, signed by the proper authority and legible.
- Note your Mugshots.com ID. The page asks you to include it with every request. It doesn't say where the ID appears, and we didn't open a record to check.
- Email the document and your Mugshots.com ID to mugshots.com1@gmail.com. This address is for removals and death certificates.
- Wait. The page says processing can take up to 10 business days, requests are handled first come, first served, and timing isn't guaranteed.
We didn't send a request, so we can't say whether you get a reply or a confirmation. Search for your record again after 10 business days.
How to request an update
- For a favorable disposition, get the disposition document, signed by a judge, sealed by the court and legible.
- For a non-favorable disposition, get the court's documents showing that every requirement was satisfied. The page asks for these to be signed by the court and legible.
- Email the document and your Mugshots.com ID to docverify1@gmail.com. This is a different address from the one for removals.
- Allow up to 10 business days, as with removals.
Before you send
- Make the scan readable. The page says illegible documents are discarded without notice.
- Use the right inbox. Removals and death certificates go to mugshots.com1@gmail.com. Dispositions go to docverify1@gmail.com.
- Keep it civil. The page says death threats and overly abusive emails or contact forms are sent to law enforcement, may disqualify you from the record maintenance program, and that the site can refuse service for abusive behavior.
- Old requests don't count. The page says the policy took effect July 1, 2018, and requests submitted before that date are not accepted.
If it doesn't work
- Check the document. Most of the page's conditions are about the paperwork: signed by a judge, sealed by the court and legible. If you sent something else, get the right copy from the court and send it again.
- Expungement and sealing questions. These are for the court or a lawyer, not Mugshots.com.
- No agent route. Mugshots.com's pages don't describe a way for an authorized agent to file the free request for you. Its site policies page, which includes a privacy policy dated 2013, describes none either.
A removal on Mugshots.com covers Mugshots.com. The page says nothing about other sites, so check any other site where the record appears and follow its own process.
Mugshots.com isn't one of the people-search sites in Defynta's free scan. The scan looks you up on the sites we track and gives you a direct link to check each one.
Related pages
- RecentlyBooked, another mugshot site, which removes or updates records only in six listed cases, by email
- UniCourt, a court case site with its own redaction request
- Do data broker opt-outs actually work?
Full list: the master opt-out guide.
Frequently asked questions
Is Mugshots.com removal free?
Yes. The record maintenance page says Mugshots.com doesn't charge for removing or updating records in its database.
Will Mugshots.com remove my mugshot if the charges were dropped?
Not on that basis alone. The page lists dismissal, acquittal, not guilty, nolle prosequi and similar outcomes as favorable dispositions, which get an update rather than a removal. It removes a record when you send court documents for expungement, sealing, no information, record restriction or identity theft. Whether your record can be expunged or sealed is a question for the court or a lawyer.
How long does Mugshots.com take?
The page says up to 10 business days, first come, first served, with no guaranteed timing.
Can I remove the record of a family member who died?
Yes. The page says to email a certified copy of the death certificate, signed by the proper authority and legible, to mugshots.com1@gmail.com, and that the record will be removed free of charge.
Mugshots.com handles removals and updates by email, with court documents. For the people-search sites that list your address and phone number, check the sites we track in one pass with a free Defynta scan.
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